FAQS
Last Updated: April 14, 2026
Find quick answers to your most common questions below. For more detailed information, please refer to our full policy pages linked at the bottom of our website.
1.How do I place an order?
Choose your product and preferred options, then add it to your cart. Continue to checkout to complete your order securely. A confirmation email will be sent to you shortly after your purchase is finalized.
2.Which payment methods do you accept?
We accept payments through secure third-party payment processors. Available payment methods may include credit and debit cards, Shopify Payments, PayPal, and other options displayed at checkout.
3.How do I know my transaction is secure?
At Kavorae, your security is a top priority. All payments are processed through a secure system protected by 128-bit SSL encryption, indicated by the padlock icon in your browser.
We do not retain your credit card details after your purchase. Instead, all payment information is transmitted directly to our trusted payment partners through secure channels.
To help ensure a safe shopping environment, certain orders may go through a verification process. If needed, we may contact you to confirm your details, so please ensure your information is accurate and up to date.
4.Do you charge sales tax?
Currently, we do not charge sales tax on orders placed through our website.
5.How long does order processing take?
Order processing times are listed on our Shipping & Delivery Policy page. Processing time is separate from shipping transit time.
6.Can I change or cancel my order?
Orders can be cancelled within 24 hours of placement. After this period, your order will already be processed. Please email us immediately at service@kavorae.com for assistance.
7.How long does shipping take?
Estimated delivery times are provided on the "Shipping & Delivery Policy" page. Delivery times are estimates only and may vary due to carrier delays or other factors beyond our control.
8.Do you ship internationally?
Shipping destinations and availability are displayed at checkout. Shipping options may vary depending on your location.
9.How can I track my order?
Once shipped, you'll receive a tracking code by email. Use this to follow your order’s progress through our delivery partner.
10.Can I return my order?
Yes, you can return your order within 30 days of delivery. Items must be:
- Unused and undamaged
- In original packaging with tags
11.Are there return fees?
- Faulty or incorrect items: Free return shipping
- Changed your mind or ordered the wrong item: Return shipping is at your own cost
12.How do I start a return?
Email us at service@kavorae.com with your order number and reason for return. We'll provide return instructions and the correct address.
13.How will I receive my refund?
Approved refunds are issued to the original payment method used at checkout. Refund processing times may vary depending on your payment provider.
14.Can I ship to a different address?
Yes. You can enter a different shipping address during checkout.
15.Do you have a physical store?
kavorae operates exclusively online, allowing us to keep our prices competitive while delivering fast and reliable service worldwide.
16.Contact Information
If your question hasn’t been answered here, please don’t hesitate to reach out to our team.
Company Name: Kavorae
Email: service@kavorae.com
Phone: +1 (213) 301-9910
Address: 141 S CENTER ST NUM 564 CASPER, WY 82601,United States
If you have any questions or need assistance, our customer service team is available Monday through Friday,from 9:00 am to 6:00 pm